NUDE's FAQ

Shipping

Currently we ship from our warehouse in New Jersey to all US states. Shipping cost and sales tax will be indicated at check out.  We have a Free shipping rate policy for orders over $ 100,00

We work with a flat rate shipping costs and these will be indicated at check out.  We have a Free shipping rate policy for orders over $ 100,00, under $100 we ask a $10 contribution.

Our aim is to ship out your order within 24 hours.

Our usual delivery time is 3-7 days, but can be impacted by COVID-19 and it may take longer than usual for your order to arrive.  You should expect to receive your shipment 5-10 business days after your order is placed.

We try to fulfill our orders as quickly as possible. Once you confirm your order, no changes can be made. That said, please email us at customercare@nudeglass.com and we will try to see if a good solution can be found.

You can find your order number in both your order confirmation as in shipping notification emails.

If you experience problems finding your order number, please contact us at customercare@nudeglass.com

Product

All our products are made of lead-free crystal glass. 

The key feature of lead-free crystal glass is that the minerals it contains strengthen the material, making it possible to produce highly durable but incredibly refined and gossamer-thin glassware. Crystalline glass captures the light, delivering sparkling clarity. It also adds resonance to the glass. This brings out the full colours and textures of the best wines, champagnes and liquors.

All our products are made in Turkey.  

The mastery and craftsmanship of handmade glass is a signature of NUDE. NUDE prides itself in its artisanal approach to glassware, specialising in handmade, pure crystalline glass, be the pieces blown, pressed, or press-blown. 

Returns

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Our standard return policy is 14 days. Please review our return policy for details.

We aim for the highest quality for our products. Keep in mind that handmade products might not be identical and could include some small differences.  In case of a clear defect, please reach out on customercare@nudeglass.com and include pictures of the defect. 

It might happen that a product gets damaged during transport. In this case also please reach out to customercare@nudeglass.com, keeping your order number at hand, and we will help you out.

Returns are processed within 7 business days after receiving your return package. It may take up to 3 additional business days for refunds to post on your account. When you refund is processed, we will confirm this to you by email.

Giftcard

You can purchase the NUDE gift card in our online store. The NUDE gift card can only be redeemed in the NUDE online store where it is bought. In this case the NUDE gift card bought in the US store can only be used in the US store.

When you have received a NUDE gift card, you will be given a unique code. Start your order by adding products to your cart and proceed to checkout. Here you will find a promotional code section, in which you can add the unique code. When you update your cart, you will see that the amount of the gift card is deducted from the product value.

When you have a rest amount on your gift card you can use your card mupliple times. Say you have a gift card of $100 and your first purchase had a total amount of $60, you are left with an amount of $40. This amount you can use upon your next purchase.

The gift card has an expiration date. The gift card will expire 1 year after the date on which the gift card has been purchased.

If there is not a sufficient amount on the gift card, the remaining amount of your order will need to be done through one of our payment methods supported by Shopify payments. The amount of the gift card will be deducted from your total amount to be paid.

You can check the balance of your gift card by using the link which is given to you in the email of the gift card. When you have an account at NUDE, you will be able to see your balance in your account overview.

It's always inconvenient when something goes wrong during your payment procedure. Please feel free to reach out to us on customercare@nudeglass.com and we will make sure we support you and resolve the issue.

Unfortunately with NUDE's gift card, it is not possible to use it on a discounted product or in conjunction with a promotion.