We currently ship to the following countries:

North/South America

Argentina
Costa Rica
Guatamala
Brazil
Uruguy
Honduras
Dominican Republic
Mexico
Panama
Peru
Asia Pacific:

Australia
Hong Kong
Japan
Malaysia
Maldives
New Zealand
Philippines
Singapore
South Korea
Taiwan
Thailand
Vietnam
Middle East:

Bahrein
Kuweit
Oman
Saudi Arabia
United Arab Emirates
Qatar

For orders from selected countries, the shipping is calculated and included in the checkout, as well as the custom & duties for that specific country. There will be no surprise fees at delivery.

Packages arrive within one to five days, anywhere in the world, with express shipping and pre-customs clearance.

We try to fulfill our orders as quickly as possible. Once you confirm your order, no changes can be made. That said, please email us at customercare@nudeglass.com and we will try to see if a good solution can be found.

You can find your order number in both your order confirmation as in shipping notification emails.

If you experience problems finding your order number, please contact us at customercare@nudeglass.com

For applicable countries, duties & taxes will be automatically calculated and displayed during checkout. This means we can guarantee no additional costs when your order is delivered.

Global-e is the merchant of record for this international transactions, subject to Global-e’s Terms of Sale; (ii) that your information will be handled by Global-e in accordance with the Global-ePrivacy Policy; and (iii) that Global-e will share your information (excluding the payment details) with NUDE.

Customers can use their own local currency and a local payment method at checkout.

All our products are made of lead-free crystal glass. 

The key feature of lead-free crystal glass is that the minerals it contains strengthen the material, making it possible to produce highly durable but incredibly refined and gossamer-thin glassware. Crystalline glass captures the light, delivering sparkling clarity. It also adds resonance to the glass. This brings out the full colours and textures of the best wines, champagnes and liquors.

All our products are made in Turkey.  

The mastery and craftsmanship of handmade glass is a signature of NUDE. NUDE prides itself in its artisanal approach to glassware, specialising in handmade, pure crystalline glass, be the pieces blown, pressed, or press-blown. 

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Our standard return policy is 14 days. Please review our return policy for details.

We aim for the highest quality for our products. Keep in mind that handmade products might not be identical and could include some small differences.  In case of a clear defect, please reach out on customercare@nudeglass.com and include pictures of the defect. 

It might happen that a product gets damaged during transport. In this case also please reach out to customercare@nudeglass.com, keeping your order number at hand, and we will help you out.

Returns are processed within 7 business days after receiving your return package. It may take up to 3 additional business days for refunds to post on your account. When you refund is processed, we will confirm this to you by email.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

You can purchase the NUDE gift card in our online store. The NUDE gift card can only be redeemed in the NUDE online store where it is bought. In this case the NUDE gift card bought in the US store can only be used in the US store.

When you have received a NUDE gift card, you will be given a unique code. Start your order by adding products to your cart and proceed to checkout. Here you will find a promotional code section, in which you can add the unique code. When you update your cart, you will see that the amount of the gift card is deducted from the product value.

When you have a rest amount on your gift card you can use your card mupliple times. Say you have a gift card of $100 and your first purchase had a total amount of $60, you are left with an amount of $40. This amount you can use upon your next purchase.

The gift card has an expiration date. The gift card will expire 1 year after the date on which the gift card has been purchased.

If there is not a sufficient amount on the gift card, the remaining amount of your order will need to be done through one of our payment methods supported by Shopify payments. The amount of the gift card will be deducted from your total amount to be paid.

You can check the balance of your gift card by using the link which is given to you in the email of the gift card. When you have an account at NUDE, you will be able to see your balance in your account overview.

It's always inconvenient when something goes wrong during your payment procedure. Please feel free to reach out to us on customercare@nudeglass.com and we will make sure we support you and resolve the issue.

Unfortunately with NUDE's gift card, it is not possible to use it on a discounted product or in conjunction with a promotion.