Shipping & Returns
Shipping Policy
United States
We ship all US orders from our warehouse in New Jersey. Free standard shipping on all orders over $100. Orders under $100 ship for a flat rate of $10.
Estimated delivery times vary by destination:
- East Coast: 1–3 business days
- Midwest: 5–7 business days
- West Coast: 5–9 business days
Orders are processed within 1–2 business days. Once shipped, you will receive a tracking confirmation by email.
Canada
- Orders up to CAD 250: Flat rate shipping of CAD 30
- Orders over CAD 250: Flat rate shipping of CAD 20
Estimated delivery time: 5–10 business days.
All Canadian orders are shipped Delivered Duty Paid (DDP). All customs duties and import taxes are calculated and collected at checkout — no surprise charges upon delivery.
Asia Pacific (APAC) & International
We ship internationally via DHL. Shipping rates are calculated at checkout based on destination and order weight.
- Estimated Delivery: 5–7 business days
All international and APAC orders are shipped Delivered Duty Paid (DDP). All customs duties and import taxes are calculated and collected at checkout — no surprise charges upon delivery.
Please note: Delivery times are estimates and may be affected by customs clearance, public holidays, or carrier delays outside of our control.
Returns Policy
Return Window
You may return your order within 14 days of receiving it, provided the items are unused, undamaged, and in their original packaging.
How to Return
- Contact our customer service team with your order number and reason for return.
- We will provide you with return instructions and a return shipping address.
- Pack the items securely in their original packaging.
- Ship the return using the provided instructions.
Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method.
Return Shipping Costs
Right of Withdrawal (change of mind returns): Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.
Faulty or defective products: If you have received a faulty or defective item, we will cover all return shipping costs. Please contact our customer service team with your order number and photos of the item so we can resolve this quickly.
Important Note for Canada, APAC & International Customers
Please be aware that return shipping costs for orders outside the United States can be significant due to international carrier rates. Additionally, duties and taxes paid at the time of purchase are generally non-refundable and may be re-assessed on the return shipment depending on your country’s customs regulations. We recommend carefully reviewing your order before completing your purchase. If you have any questions, our customer service team is happy to advise before you buy.
Non-Returnable Items
Items that have been used, damaged after delivery, or are not in their original packaging cannot be accepted for return.
Contact Us
For any questions about shipping or returns, please reach out to our customer service team. We’re here to help.
NUDE is the contemporary glassware brand of Şişecam, one of the world’s leading glassware producers. Creating design-led crystalline glassware for modern living, NUDE’s collections spans glassware for drinking, serving and entertaining, alongside refined decorative objects and accessories.